Organisational Behaviour Book for BBA 2nd Semester Lucknow University

Unit 1: Introduction to OB

1.1.

Organisational Behaviour (OB)

13

1.1.1.

Introduction

13

1.1.2.

Nature of OB

14

1.1.3.

Scope of OB

15

1.1.4.

Organisation Goals/Objectives of OB

16

1.1.5.

Models of OB

18

1.1.6.

Foundations of OB

21

1.1.7.

Levels of OB

23

1.1.8.

Determinants of OB

24

1.1.9.

Contributing Disciplines to OB

25

1.1.10.

Challenges and Opportunities for OB

26

1.1.11.

Importance of OB

28

1.2.

Global and Cultural Diversity

29

1.2.1.

Introduction

29

1.2.2.

Factors Constituting Global and Cultural Diversity

31

1.2.3.

Impact of Global and Cultural Diversity on OB

34

1.2.4.

Benefits of Global and Cultural Diversity to Organisation

36

1.2.5.

Steps in Managing Global and Cultural Diversity

37

1.2.6.

Organisational Behaviour Responses to Global & Cultural Diversity

38

1.2.7.

Challenges at International Level

40

1.3.

Exercise

43

Unit 2: Individual Behaviour, Personality, Perception & Motivation

2.1.

Individual Behaviour

44

2.1.1.

Concept of Individual Behaviour

44

2.1.2.

Nature of Individual Behaviour

44

2.1.3.

Need of Understanding Individual Behaviour

45

2.1.4.

Models of Individual Behaviour

46

2.2.

Personality

48

2.2.1.

Meaning and Definition of Personality

48

2.2.2.

Nature of Personality

49

2.2.3.

Types of Personalities

50

2.2.4.

Major Personality Attributes Influencing Organisational Behaviour

51

2.2.5.

Importance of Personality

54

2.3.

Perception

55

2.3.1.

Meaning and Definition of Perception

55

2.3.2.

Nature of Perception

56

2.3.3.

Importance of Perception

56

2.3.4.

Components of Perception

57

2.3.5.

Perceptual Process

59

2.3.6.

Errors in Perception

62

2.3.7.

Role of Perception in Individual Decision-Making

64

2.4.

Learning

66

2.4.1.

Meaning and Definition of Learning

66

2.4.2.

Characteristics of Learning

67

2.4.3.

Learning Process

67

2.4.4.

Principles of Learning

69

2.4.5.

Significance of Learning

71

2.5.

Motivation

71

2.5.1.

Meaning and Definition of Motivation

71

2.5.2.

Nature of Motivation

72

2.5.3.

Elements of Motivation

73

2.5.4.

Process of Motivation

74

2.5.5.

Types of Motivation

74

2.5.6.

Traditional Theories of Motivation

77

2.5.6.1.

Maslow’s Hierarchy of Need Theory

77

2.5.6.2.

McGregor’s Theory X and Theory Y

79

2.5.6.3.

Herzberg’s Motivation Hygiene Theory

81

2.5.7.

Contemporary Theories of Motivation

84

2.5.7.1.

McClelland’s Needs Theory

84

2.5.7.2.

Self-Determination Theory

86

2.5.7.3.

Self-Efficacy Theory

87

2.5.7.4.

Vroom’s Expectancy Theory

90

2.5.7.5.

Equity Theory

92

2.5.7.6.

Reinforcement Theory

94

2.5.7.7.

Alderfer’s ERG Theory

95

2.5.7.8.

Porter and Lawler Model (Extension of VIE Theory)

96

2.5.8.

Importance of Motivation

97

2.6.

Exercise

98

Unit 3: Behaviour Dynamics, Leadership & Group Behaviour

3.1.

Interpersonal Behaviour

99

3.1.1.

Meaning of Interpersonal Behaviour

99

3.1.2.

Nature of Interpersonal Behaviour

99

3.1.3.

Types of Interpersonal Behaviour

99

3.2.

Communication

100

3.2.1.

Meaning and Definition of Communication

100

3.2.2.

Nature of Communication

101

3.2.3.

7C’s/Principles of Effective Communication

101

3.2.4.

Types of Communication

104

3.2.5.

Process of Communication

107

3.2.6.

Role of Communication

108

3.2.7.

Importance of Communication

110

3.3.

Transactional Analysis (TA)

111

3.3.1.

Introduction

111

3.3.2.

Meaning and Definition of Transactional Analysis

111

3.3.3.

Nature of Transactional Analysis

112

3.3.4.

Objectives of Transactional Analysis

112

3.3.5.

Benefits of Transactional Analysis

112

3.3.6.

Limitations of Transactional Analysis

114

3.4.

Leadership

115

3.4.1.

Meaning and Definition of Leadership

115

3.4.2.

Nature of Leadership

115

3.4.3.

Need for Leadership

116

3.4.4.

Types of Leaders and Leadership Styles

117

3.4.4.1.

Autocratic Leadership Style

118

3.4.4.2.

Participative Leadership Style

118

3.4.4.3.

Free Rein Leadership Style

118

3.4.5.

Prevailing Leadership Style in Indian Organisations

119

3.4.6.

Traits and Qualities of Effective Leaders

121

3.4.7.

Importance of Leadership

123

3.5.

Theories of Leadership

124