Business Communication

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Veera Karoli, Shravani Chakraborty

ISBN-9789351635444

Bharathiar University, BBA 1st First Semester
Syllabus
 
BUSINESS COMMUNICATION
 
Unit-I
Essential and Importance of Business Communication. Methods of Communication – Types – Barriers.
 
Unit-II
Communication through Letters – Layout of Letters Business Enquiries – Offers and Quotations – Orders – Execution of Orders – Cancellation of Orders – Claims – Adjustments and Settlement of Accounts – Letters of Complaints – Collection Letters –Status Enquiries.
 
Unit-III
Bank Correspondence – Letter to the Editor. Correspondence of Company Secretary with Share Holders and Directors – Agenda – Minutes – Preparation.
 
Unit-IV
Communication through Reports: Essentials – Importance – Contents - Reports by Individuals – Committees – Annual Report – Application for Appointment – Reference and Appointment Orders.
 
Unit-V
Internal Communication: Short Speeches – Memo – Circulars – Notices – Explanations to Superiors – Communication Media – Merits of Various Devices – Intercom, Telex and Telephone – Fax – Internet.
BHU2019/BBA/1/05
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