Managerial Skills-1 | MBA 1st Sem | Bangalore University

Syllabus

1.7: Managerial Skills-1

Module 1: Introduction to Essential Skills for Managers                                                             5 Hours

Definition, Importance of Managerial Skills, Essential Skills - Problem Solving, Critical Thinking, Creativity, Leadership, Collaboration and Communication, Interpersonal Skills; Forward Planning- Strategic Thinking, Motivation; Empathy, Value and Culture.

Module 2: Communication Skills                                                                                                   6 Hours

Fundamentals, Types - horizontal, Vertical, Oral, Written, Email Etiquettes; Virtual Meetings; Delegation, Assigning Tasks, Building Communication Matrix, Report Writing, Journaling, Feedback, Difficult Conversations.

Module 3: Motivation Skills                                                                                                           5 Hours

Meaning, Hierarchy of Motivation; Power and Purpose, 8 Skills of Motivation, Situational Motivation, and Stimulus Control, Solving Behavioral Problems; Motivating Teams; Keys to Intrinsic Motivation, Motivation and Organizational Cycles.

Module 4: Team Formation Skills                                                                                                 4 Hours

Teams- Meaning, Types; Team Structure, Stages of Team Development; Writing a Team Charter; Roles and Responsibilities on a Team; Leading Teams; Gain Consensus, Team Facilitation.

Module 5: Listening Skills                                                                                                              5 Hours

Importance and Need, Types of Listening Active and Empathic Listening, Listening and Judgment, Developing Skills, Listening and Understanding, Anatomy of Poor Listening, Features of a Good Listener; Acknowledgment and use of Silence; Body Language, Feedback.

Module 6: Interpersonal Skills for Managers                                                                               5 Hours

Forms - Building Trust, Emotional Intelligence, Empathy, Vulnerability, and Listening Skills; Negotiation Skills - Persuading or Influencing Others, Differing in Ideas; Relationship Management; Receptiveness to Feedback, Self Confidence.