Operations & Supply Chain Management

Syllabus

GC-12

Operations & Supply Chain Management

Unit 1: Introduction to Operations and Supply Chain Management: Definition, Concept, Significance and Functions of Operations and SCM. Evolution from Manufacturing to Operations Management, Physical Distribution to Logistics to SCM, Physical Goods and Services Perspectives.

Quality: Definitions from Various Perspectives, Customers View and Manufacturer’s View, Concept of Internal Customer, Overview of TQM and LEAN Management, Impact of Global Competition, Technological Change, Ethical and Environmental Issues on Operations and Supply Chain Functions. (7+2)

Unit 2: Operations Processes: Process Characteristics in Operations: Volume Variety and Flow. Types of Processes and Operations Systems - Continuous Flow System and Intermittent Flow Systems.

Process Product Matrix: Job Production, Batch Production, Assembly Line and Continuous Flow, Process and Product Layout.

Service System Design Matrix: Design of Service Systems, Service Blueprinting. (6+2)

Unit 3: Production Planning & Control (PPC): Role and Functions of PPC Demand Forecasting: Forecasting as a Planning Tool, Forecasting Time Horizon, Sources of Data for Forecasting, Accuracy of Forecast, Capacity Planning.

Production Planning: Aggregate Production Planning, Alternatives for Managing Demand and Supply, Master Production Schedule, Capacity Planning - Overview of MRP, CRP, DRP, MRP II.

Production Control: Scheduling, Loading, Scheduling of Job Shops and Floor Shops, Gantt Charts. (8+2)

Unit 4: Inventory Planning and Control: Continuous and Intermittent Demand System, Concept of Inventory, Need for Inventory, Types of Inventory - Seasonal, Decoupling, and Cyclic, Pipeline, Safety - Implications for Inventory Control Methods. Inventory Costs - Concept and Behavior of Ordering Cost, Carrying Cost, and Shortage Cost.

EOQ: Definition, Basic EOQ Model, EOQ with Discounts. Inventory Control - Classification of Material - ABC Analysis -VED, HML, FSN, GOLF, SOS. (Numericals Expected on Basic EOQ, EOQ with Discounts & ABC), Inventory Turns Ratios, Fixed Order Quantity Model - Periodic Review and Re-order Point. (8+2)

Unit 5: Supply Chain Management: Supply Chain Concept, Generalized Supply Chain Management Model - Key Issues in SCM – Collaboration, Enterprise Extension, Responsiveness, Cash-to-Cash Conversion.

Customer Service: Supply Chain Management and Customer Service Linkages, Availability Service Reliability Perfect Order, Customer Satisfaction. Enablers of SCM - Facilities, Inventory, Transportation, Information, Sourcing, Pricing. (6+2)