Supply Chain Management

                                                           Syllabus

                                        MBA (206OSCM) – Supply Chain Management

Unit-I

Supply Chain Structure: Shift from Enterprise to Network, Structure of a SC, Push Based SC, Pull Based SC, Tradeoff between Push & Pull, Identifying Appropriate Push & Pull Strategy for SC, Commodity & Cost Centric SC, Agile SC

Unit-II

Flows in SC: Forward & Reverse SC, Product, Services, Information, Funds, Demand, Forecast Flows in Upstream & Downstream Direction

Unit-III

Total SCM: Changing Business Landscape – Driving Forces: Shift from Operations to Services, Impact of’ Globalisation & Technological Revolution, Shift from Linear SC to Collaborative Networks, Power Shifts in the SC- Demands for Flexibility of Partnerships, Core Competencies, Growth in Outsourcing, Increased Complexity of Processes

Unit-IV

SCM Building Blocks: Overview of Customer Focus & Demand, Resources & Capacity Management, Procurement & Supplier Focus, Inventory Management, Operations Management, Distribution Management in SCM. Key Operational Aspects in SC: Creating the Lean SC – JIT Purchasing, JIT Transportation and JIT Production. Kanban, VMI.

Unit-V

Customer Value: Empowered Consumer, Customer Focused Marketing & SC Service Outputs, Customer Service – Availability, Operational Performance, Reliability. Customer Satisfaction – Customer Expectations, Enhancing Customer Satisfactions, Limitations of Customer Satisfaction. Customer Success – Achieving Customer Success, Value Added Services, Customer Value Requirement Mapping, CRM.