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Consumer Behaviour

Ms. Anuja Goyal
ISBN: 978-93-89516-61-6
₹140.00
Tax excluded
Ms. Anuja Goyal
ISBN: 978-93-89516-61-6
Syllabus
MM-304: CONSUMER BEHAVIOUR
Max. Marks: 100 External: 70
Time: 3 Hours Internal: 30
Course Contents:
Consumer Behaviour: Meaning, Nature, Scope and Significance of its Study for Marketers. Consumer Research: Role and Process. Consumer Decision Making Process: A Detailed Study of Various Stages and their Marketing Implications.
Psychological Factors Influencing Consumer Behaviour- A Detailed Study of the Concepts, Theories and Principles of Perception, Learning, Motivation, Personality & Self Concept and Attitude and their Marketing Implications.
Group Influences on Consumer Behaviour- A Detailed Study of the Influences of Family and Reference Groups and their Marketing Implications. Impact of Culture, Subculture and Social Class on Consumer Behaviour
Communicating with Consumers- A Study of the Concepts of Opinion Leadership and Diffusion of Innovation alongwith their Marketing Implications. Industrial Buying Behaviour, Consumer Behaviour Audit.
KUK2019/MBA/3/09
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