Quality Management | MBA 4th Sem | BAMU

Syllabus

MANB510

QUALITY MANAGEMENT

Unit I

Basic Concepts of Quality Management: Defining Quality, Evolution of Quality Principles, Quality in Manufacturing Versus Quality of Services, Quality in Functional - Marketing, Operations, HRM, Finance etc.

Unit II

Product Quality: Evolution of Product Quality Principles, Quality Control in Production and its Limitations, Addressing Limitations of Quality Control, Cost of Quality.

Service Quality: Role of Services in Global & Indian Economy, Measuring Service Quality, Limitations of Quality Control & Quality Assurance in Service Quality Measurement, Tools to Measure Service Quality, Case.

Process Quality: Role of Inspections in Ensuring Quality and its Limitations, Integrating Inspections into the Process, Process Documentation, Flowcharting a Process, Measuring a Process, Price of Non Conformance.

Unit III

Improving Quality: Deming's Approach to Quality, Juran’s Approach to Quality, The Seven Tools of Quality, Quality Improvement at GE and AT Kearney. Master Production Scheduling-Materials Requirement Planning Optimized Production; 5-S, Kaizen; Just - in - Time System; Kanban, Supply Chain Management; Toyota Production System, Six Sigma & other Operational Techniques.

Unit IV

Quality Approaches at Japan: Rise of Japanese economy & Role of Automotive Sector in Japan, TQM in Japan, Evolution of Toyota Production System, Modern Versions of Toyota Production System, Application of Lean Principles to Manufacturing & Services

Quality Approaches in India: A Study of Top Indian Organisations, Quality in Low Cost Models, Quality in IT/ITES, Use of Models in Raising Product & Service Quality. Emergence of Frugal Innovation etc.

Unit V

Quality Accreditations Global Competitiveness Index, ISO 9000, 9001 Series, ISO-TS 16949, Environment Consciousness, Operational Excellence with Environment, ISO-14001, OHSAS 18001 Series & other
ISO Series.