Communication Skills

                                                                                                                      Syllabus

                                                                                                         (Subject Code CP: 104)

                                                                                                      COMMUNICATION SKILLS

UNIT-I

Meaning, Nature, Needs, Types of Communication: Oral Written & Nonverbal, Upward, Downward & Lateral, Theories of Communication, Process of Communication, Barriers to Effective Communication.

UNIT-II

Writing Strategies: Letter writing, types of business letter, Do’s and Don’ts of business letter, Business Memos, resume writing, Essentials of resume writing, Importance of resume and covering letter.

UNIT-III

Communication for Employment: Strategies to Develop Effective Communication Skills, Speeches, Public Speaking, Interviews, Group Discussion, Conference, Effective Listening, and Grapevine Communication.

UNIT-IV

Types of Non Verbal Communication: Meaning and Importance Kinesics, Proxemics, Chronemies, Paralanguage and Artefacts, Business etiquettes: Dressing & Grooming, Business Meals, Table Manners.

UNIT-V

Report Writing: Types and Structure of Reports, Drafting of Reports, Introduction to Electronic Communication, Designing and Delivering Business Presentations.