Quantitative Techniques & Operations Management

Syllabus

Strategic Soft Skills for Managers

Course Paper Code: MBA2.7

Course Category: SEC

MODULE 01: ADVANCE SOFT SKILLS AND PERSONAL EFFECTIVENESS 10 HOURS

Introduction to Soft Skills – Definition and Importance in the Contemporary Business World. Understanding Personality – Personality Types, Attitude – Positive Thinking, Self-Esteem, Self-Confidence, and Assertiveness. Goal Setting – SMART Goals. Time Management and Self-Discipline. Self-Awareness and Self-Reflection. Values, Character Building, Creativity, Diplomacy, and Accountability

MODULE 02: EFFECTIVE COMMUNICATION 10 HOURS

Business Communication, English Conversation, Applied Grammar, Pronunciation, Voice Modulation, Intonation: Stressing and Stretching, Accent Improvisation, Facial Expression, Body Language and Business Jargons, Verbal and Non-verbal Communication, Listening Skills, Public Speaking, Impromptu Speaking, Presentation Skills, Interview Skills, Managing Emotions, Empathy, Handling Criticism, Tackling Complaints, Developing Sense of Humour, Overcoming Resistance, Being Persistent.

MODULE 03: BUSINESS ETIQUETTE AND CORPORATE LOOK 12 HOURS

Business Etiquettes, Meeting Etiquettes, Office Etiquettes, Phone Etiquettes, Dining Etiquettes, Party Etiquettes, Technology Etiquette, Mannerisms, Mental Agility, Dressing Right- Office Wear, Personal Grooming, Professional Dress Code, First Impressions, Personal Branding.

MODULE 04: EXECUTIVE SKILLS 12 HOURS

Personal and Company Profiles - Writing a Profile (Personal/Company), Capacity Building: Elements and Strategies of Capacity Building, Upskilling, Learn-Unlearn-Relearn, Zones and Ideas for Learning, Group Discussion, Business Presentation Skills, Public Speaking.

MODULE 05: CORPORATE SKILLS 12 HOURS

Interpersonal Skills- Need and importance, Transactional Analysis (Basics), Building and Maintaining Positive Relationships. Developing Leadership Qualities, Managing Teams, Time Management, Critical Thinking, Stress Management, Work-Life Balance, Managing Workplace Diversity, Providing Effective Feedback, Work Ethics.