Consumer Protection

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Prof. Anil Kanwar & Aftab Ahmed

BBA, Maharishi Dayanand University, Sixth Semester
Syllabus
Unit-I
Concept and Types of Consumer, Need for Consumer Protection; Approaches to Consumer Protection; Consumer Buying Motives; Doctrines of Caveat Emptor and Caveat Venditor; Concept of Consumer’s Sovereignty; Basic Consumer Rights.
 
Unit-II
Measures for Consumer Protection inIndia; Basic Provisions of the Consumer Protection Act (CPA) 1986; Organisational Set-Up for Consumer Protection under CPA; Procedure of Filing a Complaint; Relief Available.
 
Unit-III
MRTP Act and Competition Act – Provisions Relating to Consumer Protection; Role of Voluntary Consumer Organisations; Formation and Registration of a Voluntary Consumer Organisation, Business Self-Regulation, Consumer Awareness – Role of Media and Government.
 
Unit-IV
Recent Developments in Consumer Protection Movement; Consumer Information and Knowledge as Means of Protection; Sources of Consumer Information, Ethical Marketing as an Instrument of Consumer Protection, Role of Advertising Standard Council ofIndiain Consumer Protection.
MDU/BBA/6/04
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