Business Communication and Soft skills BCA First Semester

Raja Mahendra Pratap Singh University, Aligarh

Syllabus

Business Communication and Soft Skills 

Unit-I
Means of Communication: Meaning and Definition, Process, Functions, Objectives, Importance, Essentials of good communication, Communication barriers, 7C’s of Communication, Types of Communication: Meaning, nature and scope.
Oral communication: Principle of effective oral communication, Techniques of effective speech, Media of oral communication (Face to face conversation, Teleconferences, Press Conference, Demonstration, Radio Recording, Dictaphone, Meetings, Rumour, Demonstration and Dramatisation, Public address system, Grapevine, Group Discussion, Oral report, Closed circuit TV), The art of listening, Principles of good listening. Written Communication: Purpose of writing, Clarity in Writing, Principle of Effective writing, Writing Techniques, Electronic Writing Process.
Business Letters & Reports: Need and functions of business letters, Planning & layout of business letter, Kinds of business letters, Essentials of effective correspondence, Purpose, Kind and Objective of Reports, Writing Reports.

Unit-II
Drafting of business letters: Enquiries and replies, Placing and fulfilling orders, Complaints and follow-up, Sales letters, Circular letters, Application for employment and resume. Information Technology for Communication: Word Processor, Telex, Facsimile (Fax), E-mail, Voice mail, Internet, Multimedia, Teleconferencing, Mobile Phone Conversation, Video Conferencing, SMS, Telephone Answering Machine, Advantages and limitations of these types. Self Analysis: SWOT Analysis, Who am I, Attributes, Importance of Self Confidence, Self Esteem. Creativity: Out of box thinking, Lateral Thinking. Attitude: Factors influencing Attitude, Challenges and lessons from Attitude, Etiquette. Motivation: Factors of motivation, Self talk, Intrinsic & Extrinsic Motivators. Goal Setting: Wish List, SMART Goals, Blue print for success, Short Term, Long Term, Life Time Goals. Interpersonal Skills: Gratitude, Understanding the relationship between Leadership Networking & Team work, Assessing Interpersonal Skills, Situation description of Interpersonal Skill. Team Work: Necessity of Team Work Personally, Socially and Educationally.

Unit-III
Leadership: Skills for a good Leader, Assessment of Leadership Skills. Stress Management: Causes of Stress and its impact, how to manage & distress, Circle of control, Stress Busters. Emotional Intelligence: What is Emotional Intelligence, emotional quotient, why Emotional Intelligence matters, Emotion Scales, Managing Emotions. Conflict Resolution: Conflicts in Human Relations – Reasons, Case Studies, Approaches to conflict resolution. Decision Making: Importance and necessity of Decision Making, Process and practical way of Decision Making, Weighing Positives & Negatives.