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Managerial Skills-2

Authors : Dr. Rekha Priya M.N , Mr.Vikrant Verma
ISBN : 978-93-5480-5007-3
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Authors : Dr. Rekha Priya M.N , Mr.Vikrant Verma
ISBN : 978-93-5480-5007-3
Syllabus
Course Code: 2.7
MANAGERIAL SKILLS-2
Module 1: Skills for Self-Development 4 Hours
Need for Self-Development, Self-Awareness by Taking the Help of JOHARI Window-SWOT Analysis; Showing Initiative, Self-Confidence, Problem-Solving, Communication, Adaptability.
Module 2: Developing Employee Skills 6 Hours
Employee Skills: Need for Development; Define the Skill, Steps Required for Employee Skill Development, Prepare and Practice; Create a Skill Development Plan, Review the Plan; Action and Control of the Plan.
Module 3: Skills for Improving Work Process 6 Hours
Processes and Capabilities – Know your Customer (exercise), Define the Process of Work, Eliminate the Waste from the Work Process, Reduce Variances, Improve Process; Mapping Value Stream; Work Process and Relationship Maps; Work System Architecture.
Module 4: Goal Setting 4 Hours
Goal Setting – Need & Importance, Life Cycle of Goals; Develop Team Scorecard; Balanced Score Card; Target, Goals and Objectives; MBO & Self Control;
Module 5: Problem Solving Skills and Conflict Management 6 Hours
Importance, Attitudes of Problem Solving, Root-Cause Analysis; Plan-Do-Check- Act (PDCA) Model; the 5 Whys, Fish Bone Model, Cause-Effect Analysis; Pareto Analysis; Affinity Diagram; Design Thinking for Problem Solving. Conflict Management Skills: Types and Sources of Conflicts; the Influence of Various Cultures on the Solving of Conflicts.
Module 6: Facilitation Skills 4 Hours
People Skills, Networking Skills, Critical thinking: Emotional Intelligence or Emotional Quotient- Spiritual Quotient, Resilience; Professional Ethics and Code of Conduct- Work Life Balance, Time Management: Importance of Time Management: Various Steps for Better Time Management Process.