Managerial Skills-2

Syllabus

Course Code: 2.7

MANAGERIAL SKILLS-2

Module 1: Skills for Self-Development                                                                                                                                        4 Hours

Need for Self-Development, Self-Awareness by Taking the Help of JOHARI Window-SWOT Analysis; Showing Initiative, Self-Confidence, Problem-Solving, Communication, Adaptability.

Module 2: Developing Employee Skills                                                                                                                                        6 Hours

Employee Skills: Need for Development; Define the Skill, Steps Required for Employee Skill Development, Prepare and Practice; Create a Skill Development Plan, Review the Plan; Action and Control of the Plan.

Module 3: Skills for Improving Work Process                                                                                                                          6 Hours

Processes and Capabilities – Know your Customer (exercise), Define the Process of Work, Eliminate the Waste from the Work Process, Reduce Variances, Improve Process; Mapping Value Stream; Work Process and Relationship Maps; Work System Architecture.

Module 4: Goal Setting                                                                                                                                                                    4 Hours

Goal Setting – Need & Importance, Life Cycle of Goals; Develop Team Scorecard; Balanced Score Card; Target, Goals and Objectives; MBO & Self Control;

Module 5: Problem Solving Skills and Conflict Management                                                                                                 6 Hours

Importance, Attitudes of Problem Solving, Root-Cause Analysis; Plan-Do-Check- Act (PDCA) Model; the 5 Whys, Fish Bone Model, Cause-Effect Analysis; Pareto Analysis; Affinity Diagram; Design Thinking for Problem Solving. Conflict Management Skills: Types and Sources of Conflicts; the Influence of Various Cultures on the Solving of Conflicts.

Module 6: Facilitation Skills                                                                                                                                                         4 Hours

People Skills, Networking Skills, Critical thinking: Emotional Intelligence or Emotional Quotient- Spiritual Quotient, Resilience; Professional Ethics and Code of Conduct- Work Life Balance, Time Management: Importance of Time Management: Various Steps for Better Time Management Process.