Community Pharmacy and Management (सामुदायिक फार्मेसी एवं प्रबंधन)

Chapter

Topic

Hrs

1

Community Pharmacy Practice – Definition, history and development of community pharmacy - International and Indian scenarios

2

2

Professional responsibilities of community pharmacists Introduction to the concept of Good Pharmacy Practice and SOPs.

3

3

Prescription and Prescription Handling

·          Definition, parts of prescriptions, legality of prescriptions, prescription handling, labelling of dispensed medications (Main label, ancillary label, pictograms), brief instructions on medication usage

·          Dispensing process, Good Dispensing Practices, dispensing errors and strategies to minimize them

7

4

Communication Skills

·          Definition, types of communication skills

·          Interactions with professionals and patients

·          Verbal communication skills (one-to-one, over the telephone)

·          Written communication skills

·          Body language

·          Patient interview techniques

6

5

Patient Counselling

·          Definition and benefits of patient counselling

·          Stages of patient counselling - Introduction, counsellingcontent, counselling process, and closing the counselling session

·          Barriers to effective counseling - Types and strategies to overcome the barriers

·          Patient counselling points for chronic diseases/disorders - Hypertension, Diabetes, Asthma, Tuberculosis, Chronic obstructive pulmonary disease, and AIDS

·          Patient Package Inserts - Definition, i mportance and benefits, Scenarios of PPI use in India and other countries

·          Patient Information leaflets - Definition and uses

10

6

Medication Adherence

Definition, factors influencing non- adherence, strategies to overcome non-adherence

2

7

Health Screening Services in Community Pharmacy: Introduction, scope, and importance of various health screening services - for routine monitoring of patients, early detection, and referral of undiagnosed cases

5

8

Over The Counter (OTC) Medications

·          Definition, need and role of Pharmacists in OTC medication dispensing

·          OTC medications in India, counseling for OTC products

·          Self-medication and role of pharmacists in promoting the safe practices during self-medication

·          Responding to symptoms, minor ailments, and advice for self-care in conditions such as - Pain management, Cough, Cold, Diarrhea, Constipation, Vomiting, Fever, Sore throat, Skin disorders, Oral health (mouth ulcers, dental pain, gum swelling)

15

9

Community Pharmacy Management

·          Legal requirements to set up a community pharmacy

·          Site selection requirements

·          Pharmacy designs and interiors

·          Vendor selection and ordering

·          Procurement, inventory control methods, and inventory management

·          Financial planning and management

·          Accountancy in community pharmacy – Day book, Cash book

·          Introduction to pharmacy operation softwares – usefulness and availability

·          Customer Relation Management (CRM)

·          Audits in Pharmacies

·          SOP of Pharmacy Management

·          Introduction to Digital Health, mHealth and Online pharmacies

25