Communication-II

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Amita Sharma & Prof. Pallvi Verma

ISBN-9789351638452

Punjab Technical University PTU BCA, Second Semester
Syllabus
 
(BSBC 201) COMMUNICATION-II
 
Internal Assessment: 40 Marks                               External Assessment: 60 Marks
 
 
SECTION-A
 
Introduction to Business Communication                                  (09)
Meaning and Definition; process and classification of communication; elements & characteristics of communication; barriers to effective communication in business organization; Formal and Informal communication; grapevine, importance of effective communication in business house; Principals of effective communication.
 
SECTION-B
 
Writing Skills                                                                              (09)
Inter-Office Memorandums; Faxes; E-mails; Writing Effective Sales Letters - To Agents; Suppliers; Customers; Report Writing; Project Writing.
 
SECTION-C
 
Curriculum Vitae (CV)                                                              (09)
Drafting a CV; Writing Job Application and Other Applications; Do’s and Don’ts while Appearing for an Interview; Types of Interview.
 
SECTION-D
 
Presentation Skills                                                                      (09)
Introduction; Need of Good Presentation Skills in Professional Life; Preparing a Good Presentations; Group Discussion; Extempore Speaking.
PTU2016/BCA/2/01
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