Operations Management

Syllabus

Course Code: MB25C11

Operations Management

Overview of Operations Management and Strategic Alignment

Operations Management –Nature, Importance, Historical Development, Transformation Processes, Differences between Services and Goods, a System Perspective, Functions, Challenges, Current Priorities, Recent Trends. Operations Strategy –Strategic Fit, Framework. Productivity; World-Class Manufacturing Practices.

Capacity, Facility and Supply Chain Decisions

Capacity Planning –Long range, Types, Developing Capacity Alternatives, Tools for Capacity Planning. Facility Location –Theories, Steps in Selection, Location Models. Sourcing and Procurement -Strategic Sourcing, Make or Buy Decision, Procurement Process, Managing Vendors.

Process, Product and Layout Design

Product Design -Criteria, Approaches. Product Development Process -Stage-Gate Approach -Tools for Efficient Development. Process -Design, Strategy, Types, Analysis. Facility Layout –Principles, Types, Planning Tools and Techniques–Service Blueprinting –Role of Design in Lean and Agile Systems.

Forecasting, Resource and Inventory Planning

Demand Forecasting –Need, Types, Objective and Steps -Overview of Qualitative and Quantitative Methods. Operations Planning -Resource Planning -Inventory Planning and Control. Operations Scheduling -Theory of Constraints -Bottlenecks, Capacity Constrained Resources, Synchronous Manufacturing.

Quality Management and Lean Thinking

Definitions of Quality, The Quality Revolution, Quality Gurus; TQM Philosophies; Quality Management Tools, Certification and Awards. Lean Management -Philosophy, Elements of JIT Manufacturing, Continuous Improvement. Six Sigma and DMAIC Methodology.

Emerging Trends in Operations Management

Digital Transformation in Operations –Industry 4.0 and Smart Factories –Sustainable Operations and Green Manufacturing –Service Operations and Scalability –Operations Analytics –Block chain in Supply Chains –Resilience and Risk Mitigation –Global Operations Strategy –Case Studies on Indian and Global Practices.