Unit	Contents	No. of Lectures
1	Introduction to Communication Meaning, Definition, Objective, Process, Importance. Principles of Good Communication, Barriers to Communication, Overcoming Barriers.	08
2	Methods and Types of Communication Written Communication, Oral Communication, Silent Communication – Body Language, Proximity, Touch, Signs and Symbols, Paralinguistic – Advantages and Disadvantages of Each.	10
3	Oral Communication Meaning, Nature, Scope, Principles of Effective Oral Communication, Techniques of Effective Speech, Press Conference, Group Discussion, Interviews, Negotiation, Presentations, The Art of Listening, Principles of Good Listening, Barriers of Listening, Phone Etiquette, Grapevine.	12
4	Business Correspondence Need, Functions, Component and Layout of Business Letter, Drafting of Letters – Enquiry Letter, Placing Order, Complaints and Follow-up Letters, Sales Letter, Circulars, Application for Employment and Resume, Notices, Agenda, Memo, E-mail Etiquette.	10
5	Media of Communication Introduction, Advantages and Disadvantages of – Telex, Telegram, Fax, Voice Mail, Teleconferencing, Videoconferencing, SIM Card, Dictaphone, SMS, MMS, Internet and Social Media Sites.	08

Business Communication Skills

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