Business Communication Skills Book 1st Semester UOR NEP-2020

Unit 1:

Introduction to the Essentials of Business Communication

Meaning, Process and Functions

Channels and Types of Communication

Effective Communication and its Barriers

Importance of Business Communication

[7 Lecture]

Unit 2:

Business Correspondence

Advertisement

Inviting Tender and Placing Order

Notice, Circular, Memo, Minutes of Meeting

Appreciation and Complaint Letters

[8 Lecture]

Unit 3:

Oral Business Communication

Greeting and Telephonic Conversation

PPT Making and Presentation Skills

Interview

Group Discussion

[8 Lecture]

Unit 4:

Electronic Communication

Email Writing

Virtual Business Meetings

Use of Social-Media for Business Communication

Internet Etiquettes and Correct use of Emoticons

[7 Lecture]