Hospitality and Tourism

Syllabus

Course Code: 2T5 – B

Hospitality and Tourism

Unit 1

Structure of Hospitality Industry, Customer Care in Hospitality Industry, Departmentalisation in Hotels, Classifications of Hotels & Hotel Rooms, Basis for Classification of Hotels, Distribution Channel in Hospitality.

Unit 2

Departments in Hospitality Industry, Food & Beverage Service Department – Menu, Beverages; Housekeeping Department – Roles and Procedures, Front Office Department – Organisation and Functions, Quality Control Department – Environmental and Food Safety Standards.

Unit 3

Constituents of Tourism Industry and Tourism Organisations, Tourism Regulations, Tourism Services and Operations, Modes of Transport, Tourism Accommodation, Informal and Subsidiary Services Categories and Roles, Travel Agency, Tour Operator, Tourism Information: Sources

Unit 4

Tourism Marketing – Advertising, Publicity, Selling, Tourism Policy and Planning, Infrastructure Development, Local Bodies, Officials and Tourism, ITDC and other State Tourism Development Corporations. Manila Declaration on World Tourism.